Effective Date: 21st July 2025
At Avalon Event Fabrics, we understand that event plans can change. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are processed for our rental services.
1. Cancellation Terms
- More than 7 days before the event: Full refund
- 3 to 7 days before the event: 50% refund
- Less than 3 days before the event: No refund
2. Refund Process
- Refunds are issued within 7–10 business days
- Refunds are processed to the original payment method
- Transaction/service charges (if applicable) are non-refundable
3. Rescheduling
- Free rescheduling is allowed if requested at least 3 days before the event, subject to availability
- Short-notice rescheduling may attract additional handling charges
4. Delivery Issues & No-Show
- If our delivery team is unable to access the venue or no one is available to receive the items, it will be treated as a no-show and no refund will be provided
5. Damaged or Missing Items
- Any damage, loss, or theft of rental items will be charged to the customer
- The cost will be determined based on repair or replacement value
Contact for Refund Support
📧 info@avaloneventfabrics.com
📞 +91-XXXXXXXXXX